GHL Relax Corales de Indias Hotel
Address: Cra. 1 #No. 62-198, Cartagena, Provincia de Cartagena, Bolívar, Colombia
Phone: +57 5 6810500
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Very comfortable rooms, staff is very attentive to requests. Had to complain about ac not working but they fixed it right away. Javier was excellent, always friendly and kind to us. I would recommend that cleaning in the kitchen be improved for my last day was ruined after eating something rotten in the hotel's restaurant.
They serviced my phone 2x and it still was not operating so unable to get room service. No iron or board in the room. No microwave in room and staff unwilling to assist in heating up a special diet meal for my elderly companion. Location is great, I felt safe at all times. They will not allow a friend to go to the room to wait for you while you change or are in need of retrieving an item. Restaurant breakfast was blah on the second day.
great if you have kids because they can just play in the pool all day. I have so many complaints about this hotel. I stayed for 5 days and the best part were the security guards who are vigilant and super friendly. They are amazing. But the other hotel staff is terrible, especially room service. Given the location, you’re stuck relying on room service for simple things like coffee in the morning, but they can’t even get that right. After a 20 minute wait, I got cold coffee almost every morning. Often, there were floaters in my coffee cup from congealed milk that had been in the coffee carafe prior. Room service doesn’t follow the menu, so there were always things missing from each order, like salads without half the ingredients on the menu. Once, when I called about this, room service said they would bring me just the missing dressing and wafers the next day! They have a lot of nerve. The gym hours on the door of the gym aren’t the same as the ones on the form they gave me, so I missed workouts which frustrated me. Housekeeping didn’t give me new bottles of shampoo for my entire 5 day stay. The staff isn’t bilingual. The tourism office is nice, but they don’t speak English either. Nice views and air conditioning, but I couldn’t wait to leave because being dependent on this hotel sucks. They really need to improve their room service and restaurant staff’s manners. One time I ordered dinner and coffee and the room service guy suggested I was trying to get more coffee by asking that he leave the coffee carafe. I just wanted my coffee to stay hot until I finished my dinner. They add tip to the receipt without asking and never get orders right and don’t offer to fix the problem. Even after you complain, they continue to screw things up. It ruined my stay.
Located 6 min from the airport Staff is friendly an very helpful. They speak very little Spanish but that was ok since i am trying to learn 🙂 Rooms are smaller an need sprucing up. They have a kiddie pool an one for adults open until 9pm Free breakfast..nothing special $3 cab ride to the wall city. Confirm price before getting in cab. Summary you get what u pay for. Would i stay again, yes!🙂 but for a shorter stay
Ants in the room. Breakfast was pretty much the same every day with slight variations. Took a good 10mins for the water to get hot in the shower. Gym was hot and filthy all the equipment was outdated dumbells where grimy/greasy needed a good cleaning. Was probably a good place to stay at 10 years ago. Staff was pretty nice though 😔.
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