Jerusalem Gardens Hotel and Spa
Address: זאב וילנאי 4, ירושלים, Israel
Phone: +972 2-655-8888
Our room was filthy - dirty dishes and towels and stains on the sheets. The carpet felt waxy and I'm glad I brought my own slippers so I didn't have to feel it. The heating did not work so we woke up and it was as cold as outside - about 5 degrees. I went to sleep with a sweater and a sweatshirt and still woke up cold. There is no insulation in the room so the noise from the street and the other heaters was very loud. Overall it was a really unfortunate experience, though the staff was nice and breakfast was good.
Great hotel...nice hospitality, very good value money for service.. Kosher food. I enjoyed the time
Good hotel with good rooms, only thing is that I had to sleep on a cot because I was the last one in the room and there was only 2 beds and one cot. During my stay I broke my cot and told them 5 times and then finally went down with an Israeli where two guys then quickly gave me a new cot to sleep on. Everything was good except that.
Supposedly one of the only wedding halls which has Mehadrin food but doesn't mandate separate seating for smachot. My very frum cousin got married there. It wasn't really my style.
In the photos, the hotel looks much better than the condition in which it really is (the cellphone did a good job/the photos were not edited). The lobby looks great, but they need to improve the cleanliness (they were vacuuming, but forgot to clean some tables and counters that were dusty and dirty)The rooms were very clean, but they look very old fashioned with old furniture. The dinner area looks ok. The elevators are slow and small. The service is very weak (many times we asked for help with different things and they ended up ignoring our requests). In addition the room cards stopped working properly a few times. Maybe these things happened because we were in a group of people, but that shouldn’t be an excuse.
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